How do I create an account at www.dearggofficial.com?
To shop with us, simply create an account with these easy steps.
1. Click on the “My Account” tab.
2. Register with your preferred email address and select “Create Account”.
3. Complete the fields and click “Register”. You’re now a registered shopper with Dear GG.
I’ve trouble singing into my account. What should I do?
We are sorry to hear that you’ve encountered difficulties logging in. Please attempt again, while following these steps:
1. Do check that you’re logged in with the email which you’ve registered with us.
2. Enter your password. If you’ve forgotten your password, or if your password doesn’t work, please click on the “Forgot Password” link and create a new one. Your new password would be sent to your registered email.
3. If you are still unable to log into your account with your new password, please send us a message at the CONTACT US page. We will get back to you shortly!
What is your delivery lead time?
For Indonesia Customers: All deliveries would be attempted at least once, within 2 working days from the day the Order Shipped email is dispatched to you, according to the delivery selection you’ve made at the check-out page.
For International Customers: All international deliveries could take up to 10 working days from the day the Order Shipped email is dispatched to you, this subject to time taken for custom clearance.
Do you offer gift wrapping services?
Yes, we actually do offer gift wrapping services, and we love it! A complimentary note card is available, whether or not you purchase our gift box. Please leave us a note at the check out page if you would like us to remove the invoice slip, with your order number and request. We will do our best to provide it.
What currency would my order be charged at?
Local orders and prices are calculated based on Indonesian Rupiah (IDR). Please note that we have our own currencies for USD and customers have no rights to change the currency exchanges.
Can I amend or cancel my order after I’ve placed it?
Getting your order packed and delivered to you at the shortest time is a priority for us! As such, we aren’t able to make changes to your order once it is shipped.
If you change your mind about your order, please contact us via WhatsApp to track the progress of your order. You can still change the item(s) if we haven’t shipped the package. This includes adding or removing products from your order, canceling the order, changing of shipping address and payment mode.
Do you have store credits?
We do not have store credits. Thus, you can only exchange sizes or items by contacting us via Email / WhatsApp / Instagram DM.
Where can I find your size guide?
We do our best to make shopping as easy as possible. To find out which size suits you best, and the respective measurements for each size per style, please: Click on the desired product and refer to the navigation bar on your right. On the Size & Fit page, you could click on “Sizing” to see information regarding size guide. Do take note that measurements may vary up to 2 cm due to manufacturing process.
What is the care instruction for my clothing?
We recommend to dry clean all Dear GG products. However, if you’d like to wash it at home, we recommend to wash the garments in cold water with gentle detergents. Avoid soaking the garments for too long.
Do you offer Backorder or Pre-Order?
We do not accept backorder. However, we will put it in the product’s description if pre-order is available.
The product I like is out of stock! Would it be replenished?
Please do drop us a message in the CONTACT US page with the product name and your desired size and we’ll get back to you shortly.
Alternatively, do stay tuned to our latest updates by signing up for our e-newsletters, or connect with us on our social media platforms, Facebook and Instagram to get the latest news and Back in Stock items!
Why is my promotional voucher not working?
It’s worth a check on the terms and conditions of the promotion, as well as the products you may have added to your bag. Certain promotional vouchers may be limited to a specific time period and selected products. The terms and conditions may be found on the printed brochures of the promotional vouchers, marketing banners and also on the selected communication platforms (such as our Instagram page, or e-newsletter). We strongly recommend to follow our Instagram page as we always share every news about the latest promotions there.